Redion Scales AML Compliance Across 200+ Countries with FinScan

Operating across more than 200 countries, Redion—a global leader in travel insurance and emergency support services and part of the Generali Group—faced the complex challenge of building a unified, scalable anti-money laundering (AML) screening framework across a highly distributed organization. Since 2019, the company has partnered with FinScan to implement and expand a centralized, cloud-based compliance program that balances global oversight with local operational control.

With approximately 4 million counterparties screened annually, Redion has significantly strengthened its AML compliance capabilities while supporting a large, global user base.

Challenges & Goals

The Solution

Results

Redion Challenges & Goals

Scaling AML Compliance Across a Global, Decentralized Organization

With operations spanning Europe, Asia, Oceania, and the Americas, Redion needed an AML solution capable of supporting diverse regulatory environments while maintaining consistency across business units.

Key challenges included:

• No legacy screening infrastructure. Many regions previously operated without a dedicated AML screening tool, creating gaps in oversight and consistency.

• Highly distributed teams and processes. Over 800 FinScan users across first-line operations, compliance, and central oversight required coordinated workflows and clear escalation paths.

• Complex global footprint. Local compliance requirements varied significantly across jurisdictions, while headquarters needed centralized visibility and reporting.

• Data quality variability. Inconsistent or incomplete data—such as abbreviated names or missing identifiers—led to excessive alerts and inefficiencies.

• Need for autonomy within a larger group structure. As a part of the Generali Group, Redion sought a solution that enables it to operate its AML/CTF framework in alignment with group standards while retaining the necessary flexibility to address its specific operational requirements.

The Redion Solution

Cloud-Based Transformation with FinScan

Redion implemented FinScan as a hosted cloud solution, with data securely managed on a German-based server. Starting with a limited rollout in 2019, the organization has steadily expanded the platform across regions and is now migrating to all 200+ locations and business units, including 39 direct operations, to FinScan’s SaaS solution.

“Our communication with the FinScan team is strong—we’re in close contact every week. That level of accessibility and flexibility is not something you get with every vendor.”  - Emilie Saradjian, Group Head of Anti Financial Crime, Redion

The solution includes:

A phased global rollout. Initial deployment across Europe and Latin America expanded to Asia, Oceania, and North America, with new regions onboarded directly onto FinScan.

Advanced matching capabilities. The transition to FinScan’s SaaS version enables more precise matching, improving hit quality and reducing unnecessary alerts.

3LoD risk management framework

FinScan’s flexibility and configurability allows Redion to implement a cohesive, risk management workflow model that includes three lines of defense:

• First line: Local operational teams perform initial reviews

• Second line: Country-level compliance officers oversee investigations

• Third line: Central team manages escalations and group-level reporting

  
  

Custom reporting and backlog management. Tailored dashboards and automated reminders help track unresolved alerts and ensure accountability across regions.

Flexible configuration and close collaboration. FinScan enables the compliance team customize rules, workflows, and reporting structures to fit its operating model.

Redion's Results

Improved Precision, Productivity, and Global Oversight

With approximately 4 million counterparties screened annually, Redion has significantly strengthened its AML compliance capabilities while supporting a large, global user base.

Key outcomes include:

Reduced false positives and improved match quality. The enhanced matching engine in FinScan delivers more relevant alerts, allowing teams to focus on true risks.

Increased analyst productivity. Streamlined workflows and better-quality alerts reduce time spent on unnecessary investigations.

Stronger global coordination with local control.

The three-line-of-defense model enables consistent processes while empowering regional teams to manage local requirements.

Enhanced visibility and accountability.

Centralized reporting and backlog tracking provide clear oversight of screening performance across all business units.

Scalable foundation for continued growth. The phased migration to FinScan in the cloud ensures Redion can continue expanding its compliance program as new regions and requirements emerge.

“FinScan provides a scalable, flexible AML solution that supports both local execution and centralized control, helping to position well to manage risk more effectively in an increasingly complex regulatory landscape.” - – Emilie Saradjian, Group Head of Anti Financial Crime, Redion

While data quality remains an important factor influencing screening outcomes, Redion now has the tools and structure in place to continuously improve both data inputs and compliance performance.