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Innovative Systems Experiences 93 Percent
Customer Retention Rate
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Renewals demonstrate clients’ ongoing satisfaction with firm’s products, service |
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PITTSBURGH, PA – February 25, 2009 – Innovative Systems, Inc. (ISI), a leading provider of data quality, sanctions and CDI solutions worldwide, today announced its customer retention rate for 2008 was 93 percent. Historically, the firm’s retention rate has never been under 90 percent. |
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“The achievement of such a high retention rate is especially noteworthy considering today’s difficult economic environment, when many organizations are reevaluating all their supplier relationships and eliminating costs wherever they can,” said Bob Colonna, ISI’s president and CEO. “This is a credit to our customer support team, the quality of the solutions from our software engineers, and our customers’ loyalty. The fact that such a high proportion of our clients consistently renews and upgrades their contracts is an affirmation that our approach of building long-term partner relationships with our customers is the right one.” |
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Serving clients worldwide since 1968, ISI is one of the most established vendors in the customer data quality and compliance markets. It is one of a select group of privately held providers chosen by leading analysts such as Gartner for inclusion in their reports on major players in those growing market segments. Among ISI’s clients are many of the Fortune 500, including eight of the top 10 U.S. Banks, and the major banks in Canada, Ireland, and South Africa. In addition to financial service segments of banking, insurance, and brokerage, ISI clients include hospitality and retail organizations in Europe, the Middle East, Africa, Australia, North America and Latin America who selected ISI because of the firm’s core competency in data, and specifically as it relates to customers. |
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ISI’s client retention rate reflects its commitment to delivering premier solutions to business users who seek economic justification and subject matter expertise. It offers consulting and solutions that are Internet, service bureau, and software based. |
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“Data, and specifically customer information, is a company’s most vital asset,” said Colonna. “We are dedicated to partnering with our clients to maximize return on this asset. That spirit is reflected by each of our employees every day, whether they’re developing new strategies for meeting tomorrow’s data management and compliance needs or finding innovative solutions to a client’s immediate customer data challenges.” |
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About FinScan
As the compliance business division of Innovative Systems, Inc., (ISI), FinScan protects organisations against non-compliance with the world-class data quality and data matching capabilities that are the cornerstone of all ISI products and services.
FinScan helps financial services organisations worldwide meet the requirements of international government regulatory agencies by providing the most advanced sanctions list and PEP compliance solutions available. FinScan offers 24/7/365 list management; licensed, hosted, or transactional screening options; and automated due diligence reports to help ensure the most effective and accurate compliance for our clients. The FinScan Web site is located at www.finscan.com.
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About Innovative Systems, Inc. (ISI)
Innovative Systems is a global leader in delivering enterprise customer information solutions to organizations whose success depends on a complete and accurate understanding of their customers. ISI's solutions include the i/Lytics® Enterprise Data Quality Suite; i/Lytics PostLocate™, a CASS™ certified address validation and geocoding solution; Synchronos™, ISI’s CDI and enterprise customer management solution; FinScan™ for sanctions and PEP list screening; and specific-purpose business support applications to reduce credit losses, identify better prospects, improve customer service, better align service channels to customer value and better execute marketing and business intelligence projects. |
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| Since 1968, companies worldwide have relied on ISI’s data quality software, systems integration, database solutions and customer information process consulting. The company has set the standard for data quality management in thousands of customer-centric projects utilizing the firm’s services for creation and maintenance of customer data. ISI’s work has included clients in more than 30 countries. ISI maintains headquarters in Pittsburgh, Pennsylvania, with European operations based in London. The Innovative Web site is located at www.innovativesystems.com. |
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Company Press Contact:
Karin O'Sullivan
Innovative Systems, Inc.
Tel: +1 (412) 937 7678
kosullivan@innovativesystems.com |
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Trademark Notice
i/Lytics, i/Lytics PostLocate™, FinScan and Synchronos are trademarks of Innovative Systems, Inc. All other products or company names are used for identification purposes only, and may be trademarks of their respective owners. |
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